Posts Tagged ‘mobile devices’

As smartphone and tablet usage continues to grow, mobile has become an absolutely crucial part of email marketing strategy and with email opens steadily increasing on mobile devices this has become more pertinent than ever.

Especially now that according to Experian Marketing Services’ (EMS) Quarterly Email Benchmark Study Q2 2013 half of subscribers open their emails on a mobile device ONLY, compared to 23 percent on desktop-only and webmail-only. ”With mobile devices now crossing the 50 percent of unique opens, marketers must bring device optimisation to the forefront of their email marketing campaigns,” says Bill Tancer, General Manager at EMS.

The EMS report reveals that merely one percent of opens went to the non-mobile group (Other), in which subscribers used both webmail and desktop, and that just three percent of subscribers opened emails on all of these three platforms, with at least one open on a mobile device (mobile-combo). In spite of the small number of email opens in the ‘mobile-combo’ and ‘other ‘categories, these two see the highest engagement rates, highest click-to-open rates, and are also considered more profitable than the other platform types.



A look further into the increasing impact of mobile devices shows that iPhone was the leading mobile device for opens and clicks, whereas iPad was dominant when it comes to transactions and shopping, and both Apple products put Android at a distant third in all areas. Nevertheless, Android still plays an important role in email marketing and Bill Tancer, General Manager at EMS advises that “While Apple products ranked high for both mobile and tablet metrics, marketers must consider both iOS and Android in their mobile email marketing strategy”

So seeing as mobile opens have now crossed the 50% mark and there are just a couple of month’s to go before the holiday season,  with email still being the biggest driver of sales and revenue, what is your mobile email marketing strategy?

Nearly one in three emails sent in North America during Q1 2013 were opened—the highest number in recent history.

According to the eMarketer report “Email Benchmarks: Key Metrics and Trends for 2013″, Mobile device adoption and the use of marketing automation to send more targeted emails are having the biggest impacts on email performance.

Mobile plays an undeniable role in enabling consumers to check email from anywhere and at any time of day - 71.8% of US email users ages 24 to 40 said they typically read their personal email throughout the day.  Knotice showed mobile phones and tablets accounted for a combined total of 41.1% of email opens. That is even higher for others - Epsilon said mobile now accounts for 60% or more of all opens for most clients.

Pam McAtee, Epsilon’s senior vice president of digital solutions, says  “We can see that they opened an email on a mobile device and then on a desktop, predominantly in that order. They’re using mobile devices to sift through their email and clean up their email, and then they’re going back to a desktop and converting.”

Source: Emarketer 

Companies really need to start embracing the power of mobile. Smartphone and tablet use is surpassing desktop use everywhere you look, and mobile is proving to be the best way to reach customers and get them to take action.

If your company has still not implemented a mobile campaign or mobile optimised emails, or if you still think that simply putting ‘view online version’ at the top of your email is sufficient, I hope the following statistics will help change your mind!

1- 61% of people said that if they tried to access a website on their mobile device but couldn’t because the site isn’t optimized for mobile, they would visit the website of a competitor.

2 – 30 percent of emails are opened on mobile devices, with this rate expected to climb to over 50 percent by the end of 2012.

3 – In 2011, the use of mobile devices to read emails increased by 34% while the use of desktop PC’s to read emails went down by 11%.

4 – 63 percent of U.S. smartphone users say they would delete an email not optimised for their mobile device.

5 – Only 2.4 percent of smartphone users said they would open an email on both their mobile devices and computers.

6 – 82% of smartphone users check and send email with their device.

7 – 90% of smartphone owners access the same email account on mobile and desktop.

8 – More email is read on mobile than on a desktop email client or via webmail.

9 – Stats say 36% of email is now opened on a mobile device, with 33% for desktop and 31% for webmail.

10 – Year-over-year, from March 2011 to March 2012, email opens on mobile devices grew 82.4 percent.

11 – Apple devices account for 85 percent of all mobile email opens.

12 – Email readership on the iPad has increased 53.6 percent year-over-year.

13 - Outlook is still the king for desktop email client reads, accounting for 68 percent of all opens. Apple comes in at a distant second with 29 percent.

14 - Yahoo Mail! has the most web mail readership at 37 percent. Hotmail comes in a very close second with 29 percent and Gmail is in third place at 6 percent.

15. 91% of smartphone owners have their phone within 3 feet at all times.

And here are my favorites just for fun:

- The average person will wait 26 hours before reporting a lost wallet. The average person will wait 68 minutes before reporting a lost phone.

- The average response time to an email is 90 minutes. The average response time to a text message is 90 seconds.

The Year of The Mobile? 

Industry pundits have been predicting for some years that “this year” (whichever year they happen to be in) is The Year Of The Mobile. We’re not sure that any year is going to stand up to that sort of hype, but let’s label 2013 “The Year That Mobile Really, Really Matters”.


Let’s overwhelm that simple enquiry with a deluge of data:

In October 2012, Statistics New Zealand announced that more than half of New Zealanders are now accessing the Internet via a mobile phone. That official benediction confirms what other researchers have been reporting:

  • 36% of Kiwis have shopped online via a mobile device during the past 12 months (NZ Online Shopping Survey, PwC and Frost & Sullivan, July 2012)

Nielsen New Zealand’s “The Year That Was” report on 2012 notes that smartphone ownership has grown by over 11% in 2012 (1.7 million New Zealanders now have a smartphone) and there has been 52% growth in the number of people using their smartphone features. Tablet ownership has more than doubled to reach 395,000 and electronic book readers are now owned by over 5% of New Zealanders.

And from the study “Our Mobile Planet New Zealand”, Google/Ipsos OTA Media CT, May 2012:

  • 59% of smartphone owners access the internet on their smartphones at least once a day
  • 80% of smartphone owners use their phones for communication
  • 55% to stay informed
  • 86% for entertainment
  • 38% of smartphone owners search on their mobiles every day
  • 66% have researched a product or service on their phone
  • 53% have searched for product information
  • 35% for information on restaurants, pubs or bars
  • 27% for travel information

International research (reported in the book Go Mobile by Jeanne Hopkins and Jamie Turner) confirms that mobile means money:

  • 9 out of 10 mobile searches lead to action
  • Over half lead to purchase
  • Mobile coupons receive 10 times higher redemption rates than print coupons

And fast:

  • 70% of mobile searches lead to action within one hour (

As you’d expect, mobile searches are used for enquiries on the go:

  • 74% of smartphone users use their phone to help with shopping
  • 79% ultimately make a purchase as a result

All in all, it’s now not merely nice to have but essential that your website is mobile-friendly.

How does your website stack up ?

  • Do you have a mobile version of your site that’s designed for today’s modern cellphones? Early mobile versioning software was very text-based, but today’s searchers (the post-iPhone generation) expect visual pizzazz, even on the ultrasmall screen.
  • How does your site actually look on a mobile phone? Does it support or denigrate your brand?
  • How quickly does the site load? 60% of mobile web users say they expect a site to load on their mobile phone in three seconds or less — and 74% won’t wait more than five seconds before moving on.
  • Are there any broken or hidden images? iPhones and iPads don’t display Flash files, so if your website relies on Flash you have a problem.
  • Is the site easy to read on a small device? Users hate having to zoom just to read the basic content.
  • Are links easy to click on with thumbs? We live in a touchscreen world, but human thumbs haven’t shrunk.

A few more numbers to shape your thinking. Yahoo! has assembled a collection of compelling statistics:

  • 75% of customers prefer a mobile-friendly site
  • 76% want mobile pages to fit their screens better
  • 74% want the option to navigate to a full site
  • 69% say they want mobile sites to have bigger buttons
  • 52% say they’re less likely to engage with a company if their mobile experience was bad
  • 48% of users become annoyed with sites that have not been optimised for mobile devices
  • 48% say that if a mobile site isn’t working well, it’s an indication of the business simply not caring [which, when we think about it, is a horrible thing to say]

Okay, we think you get the drift.

Once your website is a mobile wunderkind, however, what else can marketers do to take advantage of mobile opportunities?

According to xAd‘s “Mobile-Local Performance 2012 Year In Review“, advertisers now have the power to reach audiences in the following ways:

When users are in or around specific businesses or locations

Ability to target users that are in or around areas of interest which may or may not have a stated postal address available for the entire target area such as airports, colleges and universities, marathon routes, etc.

The ability to leverage anonymous geo-specific behavioral data, such as past mobile searches and visitation behaviors to target users at the exact moment when they are in need of your products or services.

Ability to serve targeted ads to audiences that are attending a specific event such as sports game, concert or industry conference.

In 2012, xAd found that the most popular form of mobile audience targeting in the U.S. was, unsurprisingly, Place-Based (67%) followed by behavioural targeting (20%).

What Categories Are Best For Mobile Marketing?

According to xAd, the most-searched-on-mobile categories of 2012 were:

1. Restaurants
2. Travel
3. Health & Beauty
4. Retail
5. Professional Services
6. Financial/Insurance Services
7. Auto
8. Real Estate
9. Entertainment
10. Business Services

So how effective can mobile marketing be?

From xAd:

Calvin Klein used place-based and geo-behaviour-targeted advertising to promote the availability of its products at local retail stores. The resulting campaign exceeded the client’s CTR benchmark by 26% while helping to increase local sales during the campaign period.

From The Drum:

Debenhams UK reported that it had generated an additional £1m in sales in five months through a smart phone app that allows customers to scan QR codes in advertising and store windows, and ‘snap’ product barcodes to display information such as customer reviews.


H&M saw a click-through rate of 2.3 percent when it geo-fenced (i.e. served mobile marketing messages based on the geographic boundaries of) stores locations in San Francisco, Los Angeles and New York to generate excitement around the David Beckham Bodywear line.

Credit: Michael Carney, Marketing Monitor

Email readership on mobile devices is growing so fast that soon it will be the predominant platform for email consumption, and mobile email consumption may overtake all other platforms even sooner. We are way beyond just ‘planning for mobile’ – it is now imperative to design your campaigns and landing pages to be easy to view and work well on a mobile device.

Return Path’s Tom Sather, senior director of email research, says:

“Looking at the trend lines of our clients, we’ll probably see mobile overtaking web-mail and desktop by the end June as the preferred platform, but definitely by the end of the year.” As a result, Sather said: “Marketers need to wake up and think about their mobile strategy. More than half of all marketers have no idea if people are reading their email on mobile devices.”  

He goes on to say “A lot of people talk about optimizing email for mobile devices, which is kind of a no-brainer, but a lot of people don’t think beyond the email. If they do click on a link and they come to a landing page, is that optimised for mobile as well? Studies have shown that less than 2 percent of people will revisit an email on their desktop or laptop, so you really only have one chance to make a good first impression.”

 However, Sather cautions against discounting other platforms. “But just because mobile is the rage, don’t forget about desktop email clients such as Outlook, as well as web mail,” he said.
We agree Tom. To back that up, here is our list of the most important mobile email design considerations and best practices:

Make sure you optimise your emails and landing pages for mobile. Email open rates have increased since last year and last quarter, but click-through rates have declined. This is most likely because they are abandoned after consumers open them on mobile devices and the messages are not optimised. With mobile you only have 1 chance to get the recipient to read your email and to click through to landing pages. If you are directing people to your website or landing page and it doesn’t look good or load or operate well on mobile, people will leave – and find another site that does work.

Think about where, when and how people read emails on mobile. In a recent survey, it was discovered 70% of users read emails in bed before going to sleep or first thing before waking up. So be mindful of this in terms of your design, and don’t use bright images which might be hard on the eyes for those reading your emails in the dark or as they are just waking up.

Reduce the template width to fit a smaller screen. We recommend you set the width of your email template to 640 pixels or less. Smartphones have screens between 320 and 480 pixels wide, so if your email is 640 pixels wide it is both suitable for desktop viewing, and is suitable for viewing on smartphones too.

From name and subject line become even more important for mobile. We know the from name is important already – but it becomes even more so due to the fact that the very first thing you see on your mobile, is your from name. So this to me becomes the most important facet of the mobile email. This is closely followed by your subject line. Make sure your subject line is punchy, strong, and we recommend no longer than 35 characters. This is how many characters you see.  

Space is at a premium so make it simple and save on real estate. Use one-line pre-header text. Pre-headers are usually 1-2 lines of HTML text at the very top of the email. They are ideal for hand held devices to highlight an enticing offer, making it the first thing prospects read before they even consider downloading images. Keep key content above the fold. (This will be the top 200 to 250 pixels). This area is prime real estate for the 3 to 5 seconds a prospect is focused on your email message, so it needs to have useful, readable text, or a very clear image. Be mindful to incorporate branding and offer-driven text above the fold.

It doesn’t have to be brevity central… if it’s good enough, it will be saved for later. On a mobile you obviously have less space so eliminate unnecessary content and put the focus on the key parts of the message. However don’t strip everything out – creating mobile friendly emails is a balancing act, where your shorter message should be comfortably able to be viewed, read and actioned on a small screen. Longer messages can always be saved for when subscribers get home and can read them in full on a larger screen. Mobile users will delete any long emails that are ineffective, but they will save your email for later if it’s well designed with great content.

Bigger, Bolder call to actions – think of the thumbs! It is crucial you increase the size and padding of text links and call-to-action buttons throughout your emails. A typical adult finger covers 45 pixels, and it is no accident Apple makes all their app icons 44 x 44 pixels! Make sure your calls-to-action are padded by at least 10 to 15 pixels to avoid frustrating and accidental finger tapping errors.

Because it’s on a smaller screen, you can use larger fonts. This is where we do recommend you use a slightly larger font to keep things easy to read. However still stay with web safe fonts, and use a font size of 12-14 point for body copy and headlines at 20-22 point. Keep in mind that the larger font means you’ll have even less space, so keep your content brief.

Please do download the Jericho Mobile Email Whitepaper here now and share with your colleagues.


There is obviously a plethora of mobile infographics, links, resources, tips and advice everywhere you look however this is really intended as our list of vital mobile email design considerations that we really want you all to know….

If you have any queries please contact us, and remember we have an expert in house design team that you can contact for advice at any time.